Terms & Conditions

Please read my T&C’s carefully before purchasing. By purchasing with Rainbow Lux Glass you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Rainbow Lux Glass own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Rainbow Lux Glass website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Rainbow Lux Glass you will be sent an order confirmation detailing your order, giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

PayPal is our main payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase. If you’re purchasing via Etsy, Rainbow Lux Glass also accepts Direct Checkout.

Any contract for purchases made through the website will be with Rainbow Lux Glass. Rainbow Lux Glass must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Rainbow Lux Glass will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Rainbow Lux Glass’ acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Estimated dispatch times are detailed in the product information, you will be informed of a more precise dispatch date upon placing your order, however please allow up to 28 days for your order to be dispatched.

Postage

Should your order not arrive, please contact Rainbow Lux Glass, a full refund or a replacement will be offered once 15 days has passed.

Returns & Cancellations – General Products not including Subscription Boxes

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Rainbow Lux Glass.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Rainbow Lux Glass In this case, please refer to the returns section of this document.

Rainbow Lux Glass

Address: 15 High View Way, Southampton, Hampshire. SO18 4FE

Email: rainbowluxglass@outlook.com

Subscription Boxes

Specific Terms for Subscription Boxes

Box subscriptions may be ordered by clicking on the box or item you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit Order” button on the checkout page.

By purchasing a monthly subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate until November 2017 for Snowflake Subscriptions started in March 2017 and beyond and until December for Christmas Decoration Subscriptions started in March 2017 and beyond.

Your PayPal Account will be charged every calendar month relating to the date you signed up.

For example for Snowflake Subscriptions –

If you sign up on 14th March you will pay monthly on 14th of each month until November 14th.

If you sign up on 21st April you will pay monthly on 21st of each month until November 21st.

For example for Christmas Decoration Subscriptions:

If you sign up on 1st March you will pay monthly on 1st of each month until December 1st

If you sign up on 12th May you will pay monthly on 12th of each month until December 12th.

Any cancellations need to be done prior to 15th of the month to prevent the charge for that month. To cancel your subscription at any time, you must logon to your account or email us at hello@rainbowluxglass.co.uk and we will do it for you. If you cancel your multiple month subscription other than as a result of a material breach by Rainbow Lux Glass of these Terms, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. The above cancellation rights do not affect your right to cancel under the statutory cooling-off period (see Consumer Rights and Cancellation below).

Monthly Subscription Prices include all delivery costs. Your boxes will be sent via Royal Mail 2nd Class Signed For in May, August and November for Snowflake boxes and June, September and December for Christmas Decoration Boxes. You recognise, though, that occasionally because of reasons beyond our control it is possible that orders may be delivered more than 30 days after this.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.

Consumer Rights and Cancellation You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the Rainbow Lux Glass refunds policy.

Each box subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To cancel your order, you must inform Rainbow Lux Glass by email, giving us your name, address and order reference.

You must return the products to Rainbow Lux Glass within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. We advise you send Signed For delivery. Rainbow Lux Glass has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

Rainbow Lux Glass’s refunds policy is: if you cancel an order within the fourteen-day cancellation period (see above), Rainbow Lux Glass will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products. Rainbow Lux Glass will refund the price of the products in full, including the cost of delivery paid by you. However, you will be responsible for the cost of returning the products to Rainbow Lux Glass. Rainbow Lux Glass will refund the purchase price and delivery costs using the same method originally used by you to pay for your purchase.

Specific Terms for Payment Plans/Layaway

LayAway Purchase – this refers to a special payment plan where a customer can purchase the items on a monthly payment basis. The product is reserved for the customer, and the customer makes monthly payments until the item is fully paid. The product is only made and posted once the order has been fully paid for.

Reservation – Rather than taking the item home and then repaying the debt on a regular schedule, as in most instalment plans, the layaway customer does not receive the item until it is completely paid for.

Initial Deposit – an initial deposit of at least 20% of the total price of your order is required. Remaining Balance – Your remaining balance (Total Price minus Deposit) will be divided by your terms of payment, which will represent your minimum monthly due. This will be either 1 or 2 months, depending on the term you chose.

Monthly Payment – Payments must be made monthly via the original PayPal Invoice. This is specifically set up so that you can pay in instalments.

Non-payment of Monthly Payment – If you have not paid your monthly payment due within 7 days from your payment deadline your reservation through your LayAway contract will automatically be cancelled and you will not receive your order. You may still be refunded your earlier payments less the cancellation fee.

Payment Deadline – refers to the specific date of each month when you have to make your payment. This payment deadline is usually based on the payment date for the initial deposit of the Layaway purchase.

Payment Method – You may pay only via the original PayPal invoice you were sent. No Extension of Payment Deadline – Take note that your payment deadline is non-extendible. Your LayAway purchase must be fully paid within the original 2 or 3 month.

Cancellation of Order – You may cancel your order at anytime by notifying me. Also, your order will be automatically cancelled if you have not made your monthly payment within 7 days from your payment deadline. If your order is automatically cancelled due to the late payment of your monthly due, then the total payments on the purchase less the cancellation fee may be refunded to you. For Cancellation of Orders by the customer, it must be made through an e-mail request.

Refund – You will be issued a refund of all your payments made LESS the cancellation fee. Refunds will be made through PayPal and only to the original payee.

Cancellation Fee – A fee of 20% of all the total payments made will be charged on all orders cancelled. The cancellation fee applies whether the cancellation is due to the late payment of the customer or due to the unilateral cancellation by the buyer. (E.g. If you have made a total payment of P1,500 £40 I will refund you the amount of £32.00. (£40 paid less £8.00 (20%) cancellation fee)

Cancellations Not Subject to the Cancellation Fee – Orders cancelled within 5 days from the date of payment of the initial deposit will not be charged any cancellation fee.

Full Payment – You may pay your items in Full at any time prior to the end of your terms of payment.

Shipment of Product – Items reserved under a Layaway contract will only be shipped once full payment has been made.

Proof of Payment – It is essential and necessary that the customer must always keep the receipts issued for the payment of the Layaway purchase because it will be necessary in reconciling any differences that may arise.

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