Common questions:

Getting
Started

What is Fused Glass?

Fused glass or kiln formed glass an old technique invented hundreds of years ago, the original glass-shaping technique referred to as “fusing” was invented & originally founded by Egyptians. Glass and various materials such as inclusions and oxides are used in the fusing process to create designs & shapes which are cut to size & then arranged while the glass is cold. Designs are then placed into a kiln, which is slowly fired up to temperatures in the range of 740 – 810c.

At these temperature’s the glass turns to the consistency of toffee & will fuse together. My work can be in the kiln from 14hrs upwards! Multiple firings may take up to 4 days to complete.

Can I visit Rainbow Lux Glass?

Unfortunately my current insurance doesn’t allow me to have visitors to my studio. When I renew, I’ll be looking for a policy which allows visitors…yay!

Can I place my glass outside?

Yes you can, although it would be advisable to remove it in windy or adverse conditions.

Can I put Rainbow Lux Glass in bathrooms or wet areas?

Fused glass is an ideal option for these areas, where more traditional art will deteriorate in a moist atmosphere.

Will the glass colours fade if I hang it in the sun?

There are absolutely no fading or warping issues with fused glass art, making it ideal for areas in strong sunlight.

Postage

How will my order be posted?

All orders are sent 2nd Class Signed For via Royal Mail. You may upgrade to 1st Class Signed For via the options on the checkout page.

Can I collect my order?

Unfortunately not, sorry. My insurance doesn’t allow business visitors. Also, for both parties’ security, all orders will be sent Signed For.

Can I track my order?

Once your order has been completed and sent, you should receive an email wit your Royal Mail Reference number. This doesn’t give full tracking but does provide limited information on the status of your order progress.

Can you post internationally?

I currently post to the UK & Ireland, France, Spain & Germany. I plan to ship to other European countries and Worldwide soon.

Will my order be protected in the post?

Absolutely! All orders are packaged securely to protect the glass inside. I try to combine function & style with my packaging. I encourage you to recycle or reuse/gift the packaging your glass arrives in.  Most items are wrapped with ribbon & tissue paper – if you’d prefer not to receive your items ‘prettified’, please state this on checkout in the notes section.

What happens if something arrives broken?

Please take photos of the box and contents and email me at hello@rainbowluxglass.co.uk as soon as possible.

It’s very rare that items are damaged on arrival but please be assured you will receive either a replacement or refund on receipt of photos.

My order hasn't arrived?

In the unlikely event your order hasn’t arrived within 5 business days after posting, please contact me at hello@rainbowluxglass.co.uk or check your Royal Mail reference number here. A delivery attempt may have been made but no card left, in which case you can rearrange delivery online, or collect from your local depot.

Royal Mail don’t count anything lost until 15 days after posting.

If I change my mind, can I return my order?

Yes. You can view detailed information about the Returns policy on our Terms and Conditions page.

For any other questions, please email me at hello@rainbowluxglass.co.uk

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